Customer Care

Order Specifications

All orders for printing requirements need to be accompanied by a purchase order/order number, with the quantity, delivery date required, applicable shipping information and any part numbers or other descriptions for the products ordered.

Only approved pieces (product that has gone through the mastering process and has had a proof signed off by the client) may be ordered. Orders will not be accepted for items not approved or released for production.

The minimum order amount for any manual order is $100.00, if this is incorrect on the PO, the client will be asked to correct the line item in their system and a corrected PO must be received within 24 hours to validate that cost. Any line items in question on a PO will not be processed until the corrected PO is received. Orders received without any of the preceding information will not be accepted.

Generally, there are two categories of orders accepted by ColorCentric; manual and automated.

Manual Orders Orders placed with Customer Service Representative by email, phone or facsimile Manual orders must be accompanied by a hard copy customer Purchase Order with an official company PO number and an appropriate individual's signature. PO's must specify the unit price, total price, expected delivery date and acceptable product over/under. If no over/under specification is stated, ColorCentric will use the industry standard of +/- 10%. ColorCentric will not accept 0% over/under unless approved by the Production Manager. Your CSR should be consulted if you have a 0% over/under requirement before the job is quoted by ColorCentric.

Automated Orders Automated orders are orders that both ColorCentric and the Customer have agreed on all of the following: A Data transfer mechanism whether web or otherwise Payment terms and conditions or that credit cards will be used Data transfer protocols File format, type, fonts, image resolution Appropriate links have been established, tested and verified for order information and file location The ColorCentric Web-based tools will be used for document creation All orderable documents and or templates have been pre-approved There will be no proofs or samples required or requested. Color matching is not critical or the ColorCentric Color Palette tm is used exclusively for color selection, matching and quality acceptance. Paper stocks have been agreed upon. Automated orders are accepted once either a "blanket" PO is provided by the customer and approved by ColorCentric that covers at a maximum dollar amount or time period for which the PO is valid.

Order Confirmation

ColorCentric must confirm acceptance of all manual PO's. The account representative will confirm acceptance of a PO via email or fax. The confirmation will include the price and delivery ColorCentric will guarantee.

Order Cancellations

Only manual orders are cancelable. Certain charges will apply depending on the amount of work expended to create a proof or correct a file, with a minimum cancellation charge of $35.00 per order. Once a proof has been approved the order cannot be canceled.

Proofs

ColorCentric provides proofs for certain types of products. There is a charge for each proof requested by the customer. For example, if a proof is requested and delivered and a change is made to that proof before a production run is made, an additional charge is applied. The reason this is required is due to the time consuming effort to make the file compatible with our printing engines, check the color quality and save the file to an off-line storage device for disaster recovery or for re-printing in the future.